Privacy Policy

Privacy Policy for Pets Vibe Pro

Pets Vibe Pro (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We collect the following categories of information:

a) Personal Information

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed via secure third-party gateways)

b) Account Information

  • Username, encrypted password
  • Preferences, saved items, and order history

c) Transaction Details

  • Orders, invoices, refund details

d) Technical & Usage Data

  • IP address, browser type, operating system
  • Pages visited, time on site, and referring URLs
  • Device information for optimizing user experience

e) Cookies & Similar Technologies

  • Session identifiers
  • Analytics tracking tools
  • Advertising pixels (e.g., Facebook Pixel, Google Ads)

2. How We Use Your Information

Your data may be used for:

  • Processing orders, shipping, and returns
  • Sending order confirmations and shipping updates
  • Providing customer service and responding to inquiries
  • Sending promotional offers, newsletters, and updates (with your consent)
  • Improving website performance and security
  • Conducting analytics and marketing campaigns
  • Detecting and preventing fraud or unauthorized transactions
  • Complying with tax and legal obligations

3. Legal Basis for Processing (GDPR Compliance

For users in the European Union, UK, and similar regions, we process your data based on:

  • Consent: For marketing, cookies, and promotional communications
  • Contractual Obligation: To fulfill product orders
  • Legitimate Interest: For site analytics, fraud prevention, and service improvement
  • Legal Compliance: For financial and tax reporting

4. Your Rights (GDPR & Global)

You have the right to:

  • Access, correct, or delete your personal data
  • Request a copy of your data (data portability)
  • Withdraw consent at any time
  • Object to processing or request restriction
  • File a complaint with your local data authority

To exercise these rights, contact support@petsvibepro.com.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

  • Request disclosure of the personal data we collect
  • Request deletion of your personal data
  • Opt-out of the sale of personal data (we do NOT sell personal data)

To exercise your CCPA rights, email us at support@petsvibepro.com.

6. Cookies and Tracking

We use cookies to:

  • Maintain user sessions and cart items
  • Improve website functionality and speed
  • Analyze user behavior through analytics tools
  • Deliver targeted advertisements (with consent)

You can manage or disable cookies in your browser settings or through our Cookie Consent Tool.

7. Email Marketing & Newsletters

By subscribing to our newsletter, you consent to receiving:

  • Promotional offers
  • Product updates and pet care tips
  • Special discounts and announcements

You can unsubscribe anytime via the unsubscribe link in emails.

8. Third-Party Services

We work with trusted third parties, including:

  • Payment Processors: Stripe, PayPal
  • Analytics Providers: Google Analytics
  • Advertising Platforms: Facebook, Google Ads

These third parties have their own privacy policies and comply with data protection laws.

9. Data Security

We use industry-standard security measures:

  • SSL encryption for secure transactions
  • Firewalls and intrusion detection systems
  • Regular audits and restricted employee access

10. Data Retention

We retain your personal data only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Resolving disputes and enforcing agreements

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors.

12. Advertising and Remarketing

We use targeted advertising to show relevant content via:

  • Google Ads
  • Facebook & Instagram Ads
  • Other remarketing tools

You can opt out by adjusting your ad preferences or visiting www.aboutads.info.

13. Dispute Resolution

Any disputes related to this Privacy Policy shall be resolved under the governing laws of through arbitration or small claims court, as applicable.

14. International Transfers

If your data is transferred outside your country, we ensure compliance with applicable laws using Standard Contractual Clauses or similar safeguards.

15. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised Effective Date.

16. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@petsvibepro.com
Website: www.petsvibepro.com